The United States Postal Service (USPS) has been delivering mail and packages to millions of Americans since 1775, making it a cornerstone of daily life. But what do customers really think about USPS today? With recent changes like price hikes, service standard updates, and modernization efforts, opinions are mixed. In this article, we’ll dive into the latest USPS reviews, highlighting what’s working, what’s not, and how you can make the most of their services. Let’s unpack the good, the bad, and everything in between with fresh insights from 2025.
What Is the United States Postal Service?
The USPS is an independent federal agency tasked with providing affordable, reliable mail and package delivery to over 163 million addresses across the U.S. From First-Class Mail to Priority Mail Express, USPS offers a range of services, including international shipping and package pickup. Unlike private carriers like UPS or FedEx, USPS operates under a universal service obligation, ensuring delivery to every address, even in remote rural areas.
In 2025, USPS is in the midst of its Delivering for America 10-year plan, launched in 2021 to modernize operations and achieve financial stability. Recent moves include new service standards, price increases, and job cuts, which have sparked both praise and criticism. A 2024 ConsumerAffairs review notes that USPS serves all Americans, but customer experiences vary widely based on location and service type.
Why Reviews Matter
Customer reviews offer a real-world glimpse into USPS performance, from delivery speed to employee interactions. They help you set expectations and decide whether USPS is the right choice for your shipping needs. With 2025 bringing changes like a 5-cent stamp price increase and facility consolidations, reviews are more relevant than ever. Let’s explore what customers are saying.
Positive USPS Reviews: What’s Working Well
Despite challenges, many customers have positive experiences with USPS, especially when it comes to affordability and reliability for certain services.
Reliable Package Delivery
For small businesses and eBay sellers, USPS is often a go-to choice. A 2024 ConsumerAffairs review from an eBay seller who ships 1,000 packages annually praised USPS, noting only one lost package in a decade. They recommended visiting a local post office for personalized help, highlighting knowledgeable staff. Another customer in a 2025 Trustpilot review raved about a Nevada post office employee, Antonio, who went above and beyond to resolve a missing mail issue, calling it a “stress-free” experience.
Holiday Heroics
USPS shines during the busy holiday season. A December 2024 ConsumerAffairs review shared a heartwarming story of three Christmas packages sent late but delivered two days before Christmas, thanks to USPS workers processing mail overnight. The reviewer was “super impressed” and grateful for the hard work. This reflects USPS’s commitment to seven-day delivery during peak times.
Affordable International Shipping
International shipping can be pricey, but USPS often wins for cost. A 2024 ConsumerAffairs review described a positive experience sending a package to Ireland. Despite a customs return, USPS staff were “kind” and ensured delivery, making it a more affordable option than competitors.
Negative USPS Reviews: Common Complaints
Not all feedback is glowing. USPS faces criticism for delays, customer service issues, and operational hiccups, especially in 2025 as it navigates modernization.
Delivery Delays and Tracking Issues
Delays are a frequent sore spot. A May 2025 X post complained about a certified Priority Mail package taking 21 days to reach Colorado, with the return still undelivered after over two months. A Sitejabber review from January 2025 detailed a package bouncing between facilities—Seattle to Colorado to Texas—without reaching its destination, calling USPS service “embarrassingly bad.” A 2025 Trustpilot review echoed this, noting four packages mailed with a January 15 delivery estimate, but only one arrived by January 16, with others still in transit.
Poor Customer Service
Some customers report unfriendly or unhelpful staff. A 2025 Trustpilot review described local post office employees as acting like customers were a “bother,” impacting the overall experience. A May 2025 X post called USPS customer service “mediocre” and “embarrassing,” claiming private companies outperform them.
Lost or Stolen Mail
Lost packages and suspected theft are serious concerns. A Sitejabber review from 2025 recounted critical mail disappearing at a local transit center, only reappearing after complaints, suggesting internal issues. The reviewer experienced this six times, calling USPS a “joke.” A May 2025 X post accused USPS of losing or misdelivering packages, urging privatization.
Operational Challenges
USPS’s Delivering for America plan, while aiming for efficiency, has caused disruptions. A 2025 Citizen Times article reported that facility consolidations slowed service, particularly in rural areas, with 59 reviews paused in May 2024 after public backlash. A May 2025 X post criticized USPS’s $36 billion savings claim as a “fantasy,” pointing to doubled delivery times in places like Richmond and Atlanta.
USPS in 2025: Recent Changes Impacting Reviews
USPS is undergoing significant changes that shape customer experiences. Here’s what’s new and how it affects reviews.
Price Increases
In July 2025, USPS raised prices, with First-Class Mail Forever stamps jumping from 73 to 78 cents and Priority Mail rates increasing by 3.4%. A USPS Newsroom release stated these hikes support the Delivering for America plan’s $40 billion investment in modernization. Some customers, like those in a 2025 ABC27 article, expressed frustration over rising costs, especially for Parcel Select Service (up 9.2%), though others appreciate USPS’s affordability compared to private carriers.
Service Standard Updates
In February 2025, USPS announced refined service standards for First-Class Mail, Periodicals, and Marketing Mail, maintaining the five-day delivery window but adjusting logistics to save $36 billion over 10 years. Implementation began April 1, with phase two set for July 1. A USPS Newsroom release claimed these changes enhance reliability, but some reviews suggest rural delivery has slowed.
Job Cuts and Modernization
USPS is cutting 10,000 jobs through early retirements in 2025, part of a broader restructuring that eliminated 30,000 positions since 2021. A Los Angeles Times article noted these cuts aim to address nearly $100 billion in losses, but they’ve raised concerns about service quality. New package sorting machines and regional processing centers, like one opened in Gastonia, NC, in 2023, boost capacity to 70 million packages daily, yet some customers report delays.
Privatization and DOGE Involvement
President Trump’s 2025 proposals to merge USPS with the Commerce Department or privatize it have sparked debate. A CNN Business article reported Trump’s push for oversight by Commerce Secretary Howard Lutnick to curb losses, but unions like the American Postal Workers Union called it an “unlawful attack.” A USA Today piece noted Postmaster General Louis DeJoy’s resignation amid protests over cost-cutting with Elon Musk’s Department of Government Efficiency (DOGE). X posts reflect frustration, with some users advocating privatization due to poor service.
Tips for a Better USPS Experience
Despite mixed reviews, you can improve your USPS experience with these practical tips.
Track Packages Diligently
Use USPS’s tracking tools on usps.com or apps like Informed Delivery to monitor packages. If delays occur, contact USPS at 1-800-ASK-USPS or visit a local post office, as suggested by a 2024 ConsumerAffairs reviewer.
Visit Your Local Post Office
In-person visits often yield better results. A 2025 Trustpilot review praised staff at a Nevada post office for resolving issues quickly. Avoid peak hours and bring tracking details for faster service.
Use USPS Ground Advantage
Launched in 2023, USPS Ground Advantage offers 2-5 day delivery at competitive prices. A 2025 USPS Newsroom release highlighted its reliability for businesses and consumers, making it a cost-effective alternative to Priority Mail.
Plan Ahead for Holidays
USPS handles peak seasons well, but send packages early. The 2024 holiday success story of early Christmas deliveries shows USPS’s capacity, but planning prevents delays.
Frequently Asked Questions
Is USPS reliable in 2025?
USPS is reliable for many, especially for affordable shipping, but delays and lost packages occur, particularly in rural areas. Reviews suggest checking tracking and visiting post offices for issues.
Why are USPS prices increasing?
Price hikes, like the July 2025 stamp increase to 78 cents, fund modernization under the Delivering for America plan. They aim to offset losses and improve infrastructure.
Is USPS being privatized?
As of May 2025, USPS remains an independent agency, but President Trump has proposed privatization or Commerce Department oversight. These face legal and public resistance.
Conclusion
USPS reviews in 2025 paint a mixed picture: some customers love its affordability and dedicated staff, while others struggle with delays and poor service. Changes like price increases, job cuts, and service standard updates reflect USPS’s push for sustainability, but they’ve sparked varied reactions. By tracking packages, visiting post offices, and planning ahead, you can navigate USPS’s challenges and make the most of its services. Whether you’re sending a letter or a package, understanding these insights keeps you prepared.
References
ConsumerAffairs. (2025). “USPS Reviews | Written By Customers (2025).” Retrieved from ConsumerAffairs.
Trustpilot. (2025). “United States Postal Service Reviews.” Retrieved from Trustpilot.
Sitejabber. (2025). “US Postal Service Reviews - 892 Reviews of Usps.com.” Retrieved from Sitejabber.
USPS Newsroom. (2025). “U.S. Postal Service Announces Refined Service Standards and Cost Reductions.” Retrieved from About.usps.com.
USPS Newsroom. (2025). “U.S. Postal Service Recommends New Prices for July 2025.” Retrieved from About.usps.com.
USPS Newsroom. (2025). “U.S. Postal Service Recommends New Shipping Services Prices for 2025.” Retrieved from About.usps.com.
CNN Business. (2025). “Trump wants to shake up the US Postal Service. Here’s what it’ll mean for your deliveries.” Retrieved from CNN.
Los Angeles Times. (2025). “UPS and USPS announce significant job cuts. What you need to know.” Retrieved from LATimes.
Citizen Times. (2025). “More US Postal Service changes will affect millions, including NC residents: What we know.” Retrieved from CitizenTimes.
Wikipedia. (2025). “United States Postal Service.” Retrieved from Wikipedia.
X Posts. (2025). Various user posts about USPS service experiences.
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